Do you feel like your business can’t afford the IT support the “Big Guys” enjoy? Or, are you a “Big Guy” who’s IT cost ratio borders on the absurd? DialAGeek’s Total Office Assurance has an affordable solution that will not only keep you running and productive, but continually and proactively protected from future down time.
It’s not a secret that many IT problems can be avoided with regular maintenance and monitoring. Unfortunately, most IT specialists react to problems, and rarely prevent them. With Total Office Assurance your business is afforded comprehensive monitoring and preventive maintenance solutions; not once a month, not once a week, but every moment your system is operational. Best of all, depending on the Tier you choose, you can have more security and support than a full time IT specialist for between $29.95 and $49.95 a month.
Computer Support
Ongoing Tech Support
- Priority Response (1 hour response time)
- Advanced Application Operational Support
- Over 200 Automated Maintenance Processes
- Continuous Event (error) Log
- System Health Reporting
- Available Onsite Support
- Secure Remote Access From Any Computer
- Integrated Reporting
- User Generated Trouble Ticketing Support
- Help Desk
Desktop/Laptop Oversight and Maintenance
- Network Monitoring / Alerts
- Network Policy Enforcement
- Software Application Blocking
- Windows Error Monitoring / Alerts
- Real Time Software Updating
- Automated Monitoring and Maintenance
- Microsoft Security Patch Management
- Software License Assistance
- PC Inventory of Hardware and Software
Security
- Automated Advanced Data Backup
- Antivirus Management
- Spyware Management
- Lost or Stolen Laptop locator
- History Cleansing
- Temporary and Page Memory Cleansing
- Index.dat Cleansing
- Explorer / Firefox Security Setting Analysis
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(Per computer with a yearly contract and a $99 setup fee (up to 3 computers).
For price quotes on larger systems, please call 800-226-1179 x 504)
POS Computer
Monitoring Server
Tier 1
- Remote Helpdesk Support
- Priority Response Timing
- MS Exchange Management
- MS Active Directory Management
- Report Generating
- Backup Monitoring and Scheduling
- Onsite Support
POS Computer
Monitoring Server
Tier 2
- Automatic Alert Response
- Advanced Real time Data backups
- Software Deployment and Updates
- Onsite Support
“DialAGeek® was a good investment for me. The technicians who helped me were polite, patient and very knowledgeable. Thanks to DialAGeek® I now have a smoothly running computer.”
D.L.Brossard, Van Nuys, CA
“The service I received from DialAGeek® was wonderful! The service representatives on the other end of the phone were very patient and used language and instructions that were easy to understand. I have recommended them to many of my friends.”
Heather Watson, Nashville, TN