Are your technicians qualified to work on my computer?

Yes. At DialAGeek®, our computer experts are Microsoft Application Trainers, Microsoft Product Specialists, Mac Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators, HTML Developers, and Consumer Electronics experts. Every technician is pre-qualified, has experience in a help desk environment and completes an extensive training including service delivery and the virtual interface.

Why is Remote Access computer support better than more traditional support options?

Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop and wait for days for your PC to be repaired (costly) or to wait for a technician to visit your home (also, very costly). Remote computer support allows us to interact directly with your computer so you don’t have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less.

Many of us don’t have time to figure out what’s wrong with a PC or network, and would rather have an experienced technician look at their PC. Also, with DialAGeek, there’s no waiting on hold or the need to call multiple vendors for support. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.

Can you provide Remote Access support through a dial-up connection?

Yes. However, in some cases, customers that have a dial-up, mobile wireless or satellite Internet connection may experience longer online support sessions due to limited connection speeds. In addition, older PCs (over 4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a slower connection.

Can you send a technician to my home/office for support?

Yes. We can send a certified technician to your home or office anywhere in the continental United States. Most service requests can be fulfilled within 24 hours.

Do you charge to diagnose my computer?

No. Diagnoses happens during the session and is included in the price of the service

Is your work guaranteed?

At DialAGeek your satisfaction is very important to us. We want you to receive the value you deserve. If you are not completely satisfied with the service you received from DialAGeek, we will work with you to ensure your satisfaction. In some cases this will mean a full refund of service fees.

Our key components of quality service are:

• A carefully screened and certified team of remote service engineers.
• A set of services crafted to meet all the needs of your home, mobile and small office computer environment.
• A sincere desire to make all our customers happy.
• And, our satisfaction guarantee…

DialAGeek Computer Help is dedicated to providing you with the best possible computer support service. If you are not completely satisfied with your service, please email us at help@DialAGeek.com and we will work with you to ensure your satisfaction.

Do you support Apple Computers?

Yes. We support Mac Computers through our on-site visits or telephone support. Remote computer support for the Apple is not available at this time.

What can your Technicians fix remotely or over the phone?

Our technicians can fix most software and system problems remotely or over the phone. We send out onsite support as necessary but almost all non-hardware support can be done remotely

What is Remote Access computer support?

Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web - fixing problems fast.

Is Remote Access easy to use?

Very! By allowing a remote technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it’s ‘hands-free’.

Is Remote Access secure?

Yes. When you log in to our Secure Online Support Center you are initiating a 128-bit encrypted connection between your computer and the technician’s computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy.

In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.

Is My problem too small?

No. DialAGeek specializes in real help for real people, whether you’re trying to connect your digital camera, rid your computer of the latest virus, or keep your small business network humming.

What’s the secret?

DialAGeek uses innovative tools that allow us to diagnose the exact problem (or problems) in minutes. Our experienced technicians can peek inside your computer remotely and fix your problem while you watch. Or they can guide you through the process with easy-to-follow instruction. They even make house calls.

How fast is it?

Our technicians are ready to take your call 24/7-no need to wait for an on-site visit unless you request one. And we only use onshore experts, so you won’t waste your time communicating your problem and getting it solved.

Glitches with your gadgets?

We can help you connect your digital camera, MP3 player, printer and make them work with your computer.

Have things slowed to a crawl? Need protection?

DialAGeek also has service packages to keep your computer running smoothly and your identity safe. All for reasonable monthly rates.

Can DialAGeek help keep underage computer users safe?

Yes. DialAGeek offers packages that provide blocking known sites on the Internet and tracking where a user has gone.

Need an IT troubleshooting partner for your small business?

Our business service packages allow you to enjoy the benefits of a corporate IT team for a fraction of the cost.

Can you help me speed up my computer?

Yes. Whether you are experiencing a slow XP, Vista or Mac computer we can improve your speed. Not just once but continually.

Do you perform network repairs?

Yes. From a home computer network setup to a bustling office, DialAGeek is ready to “hook you up” with affordable IT solutions.

What about Vista?

Vista repair, Vista network setup, Vista Vista, you name it, an expert technical support specialist is waiting to help.

Can you remotely remove spyware or remove viruses?

Yes. We can remove pop ups as well.

Do you provide software help or software service?

Because of our remote technology, we can help you with any software you have on your computer.